Our Policies

Privacy Policy

 

INFORMATION GATHERED BY SLASH.COFFEE. This is SLASH.COFFEE’s
(“slash.coffee”) online privacy policy (“Policy”). This policy applies only to activities slash.coffee engages in on its website and does not apply to slash.coffee activities that are “offline” or unrelated to the website.

slash.coffee collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the slash.coffee website can include information such as the type of browser you are using, and the length of the visit to the website. You may also be asked to provide personally identifiable information on the slash.coffee website, which may include your name, address, telephone number and e-mail address. This information can be gathered when feedback or e-mails are sent to slash.coffee, when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information.

USE AND DISCLOSURE OF INFORMATION. Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your Delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver products that you ordered.

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

COOKIES. Cookies are small bits of data cached in a user’s browser. slash.coffee utilizes cookies to determine whether or not you have visited the home page in the past. However, no other user information is gathered.

slash.coffee may use non-personal “aggregated data” to enhance the operation of our website, or analyze interest in the areas of our website. Additionally, if you provide slash.coffee with content for publishing or feedback, we may publish your user name or other identifying data with your permission.

slash.coffee may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. slash.coffee may also provide such personally identifiable information in response to a law enforcement agencies request or as otherwise required by law. Your personally identifiable information may be provided to a party if slash.coffee files for bankruptcy, or there is a transfer of the assets or ownership of slash.coffee in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.

SECURITY. slash.coffee takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, slash.coffee cannot guarantee the security of any information that is disclosed online.

OTHER WEBSITES. slash.coffee is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.

MINORS. slash.coffee does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the slash.coffee website or services, and slash.coffee requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, slash.coffee does not knowingly distribute personal information regarding minors under the age of 18.

CORRECTIONS AND UPDATES. If you wish to modify or update any information slash.coffee has received, please contact info@slash.coffee.

MODIFICATIONS OF THE PRIVACY POLICY. slash.coffee. The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

Delivery Policy

 
We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other Countries. UAE Delivery Fees will be a
Flat Rate of AED: 30 and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location.
Avoid any delivery delay by providing your full address along with your contact details.
The multiple booking/orders/shipments may result in multiple postings to the cardholder’s
monthly statement.We do not accept multiple booking or orders.

 

RefundPolicy

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please contact our support team and raise the complaint and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment . 

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable. 

Refunds will be done only through the Original Mode of Payment


Cancellation Policy

 

Customer can contact our support team to cancel their order within 24 hours. Customer can email our support team @info@slash.coffee or call our support and provide the informations of order, order receipt and reason for cancellation. refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed 

 

Payment Confirmation

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

العربيه»